YAYAs® plug into social media as if it were life support. Many marketers turn to social media to target YAYAs, creating a Facebook page and Twitter profile just to fit in with the crowd. To help mold their online presences, countless agencies and companies are creating a unique position: a digital strategist who develops tactics for social media and Web communication.
I don’t believe digital strategy should be separate from the overarching integrated marketing plan. Successful campaigns should center on insight – insight that strikes a chord through traditional mediums and online alike. A connection between brand and consumer should resonate across platforms, from a big-budget television commercial and glossy magazine ad to a Facebook fan page and a Twitter conversation. Ultimately, an online presence without a well-crafted strategy just becomes clutter.
Sarah Larcker, the director of strategy and analysis at a Philadelphia health care company, explored the topic on the MediaPost marketing blog .
“There should not be such a thing as a standalone ‘social media strategy,’” Larcker wrote. “What your brand should have is an overarching strategy that may or may not include social media tactics depending on whether they make sense for your customers or not. Similarly, there shouldn't be laser-focused ‘social media strategists.’ Instead, brand marketers need to rely on strategists and planners who deeply understand their audiences, including – but not limited to – demographics, attitudes and beliefs, cultural realities affecting their lives, and technology adoption, of which the role of the Internet (and subsequently online social media) is a subset.”
By identifying insight to drive the campaign, an account planner by any name (including a digital strategist!) must help connect the brand message with the target audience. Regardless of the target market, don’t just log onto Facebook, check into Foursquare and call it a day!